Refund Policy

Version 1.0 · Last updated: October 08, 2026

1. Credit Pack Refunds

All payments for OpenSaaS credit packs are one-time purchases processed by our authorized payment processor Waffo Pancake, acting as the independent Merchant of Record for the transaction. There are no subscriptions and no recurring charges.

  • Unused credits within 30 days: If none of the credits in a purchased pack have been used within 30 days of purchase, you may request a full refund.
  • Partially used packs: Consumed credits are non-refundable because the Service has been delivered. Refunds for the unused portion of a partially used pack may be considered pro-rata at our discretion.
  • Fully used packs: Not refundable, since the Service has been fully delivered.
  • Duplicate charges: Duplicate charges caused by billing errors are fully refunded.
  • Statutory rights (EU/UK/Australia): Any statutory right of withdrawal available to first-time purchasers (e.g., the 14-day EU/UK withdrawal right) is preserved and ceases to apply once the purchased credits have been consumed.

2. How to Request a Refund

Email support@objectremover.tech from your account email with your transaction ID and the reason for the request. We will confirm receipt within 2 business days. Approved refunds are returned to the original payment method within 5-10 business days of approval.

3. Non-Refundable Cases

  • Credits that have been consumed (except duplicate-charge corrections)
  • Refund requests made more than 30 days after purchase where credits remain unused (discretionary review may still apply)
  • Accounts closed for violation of our Terms of Service or Acceptable Use Policy

4. Billing Disputes and Chargebacks

If you believe a charge is incorrect, please contact us first at support@objectremover.tech before disputing the charge with your bank — we commit to responding within 2 business days and resolving confirmed billing errors within 5 business days. If you dispute a charge through your bank, your account may be suspended pending resolution of the dispute.

5. Contact

For refund requests, contact us at support@objectremover.tech.

Version 1.0 · OpenSaaS · See also our Terms of Service.